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Customer Success Leader

At Hazero we help customers across New Zealand create safer working environments. Our range of products help customers to safely store, contain, control and clean-up hazardous substances.

Our business is growing, and we need someone to lead and deliver excellent customer service to our customers nationwide.

The role

Based in our new and modern Greymouth office you will be the first point of contact for all in-bound enquiries via the phone, website, email and live chat. You will also be responsible for processing all orders ensuring they are entered into our systems and dispatched from our warehouses in a timely manner. In this role you may also provide administration support to our sales team.

This role is initially a part-time position with the potential to increase to a full-time position for the right candidate.

About you

You will be an outgoing, helpful person who will go above and beyond to build relationships with customers. You will be organised and can manage your time. You are quick to learn new programmes and systems. You will have experience providing administration support and can work well in a small vibrant team.

Desired skills and experience

  • Experience in customer service
  • Professional, friendly and helpful phone manner
  • A natural ability to build rapport
  • Experience processing and dispatching orders
  • Good organisation and time management
  • Experience using customer relationship management (CRM) systems and accounting systems
  • Proficient with Microsoft suite including Outlook

How to apply

If you consider yourself to be honest, considerate, organised, and a self-starter who is always learning - we want to hear from you.

To apply, please email your CV and cover letter to our General Manager - Arnie Deck, arnie.deck@hazero.co.nz